a. Describe the strategies and methods your program will use to ensure and monitor quality for this program. These may include, but are not limited to, the following:
I. Statistical information on the research base for your program
II. Program philosophy and service delivery standards (for example, client/staff ratio)
III. Prior experience with the program and/or client population
IV. Prior evaluations/results of the program
V. Involvement/empowerment of clients in program design, evaluation and/or decision-making, volunteering, mentoring others, etc.
b. Describe the qualifications and training of program staff (and, if applicable, program volunteers).
c. If this is an existing program, provide data (for the past 1-5 years) to support your long-term performance. Describe how your program used these performance measures and results to monitor and improve program capacity, quality and results. Include any lessons learned, challenges experienced and program changes or improvement made.